Do you no longer use Crypto.com to buy or sell cryptocurrencies?
In that case, you can request to delete your account.
Before you delete the Crypto.com, you need to withdraw or spend all remaining balances.
Otherwise, your balances will be lost permanently.
If your cryptocurrency balances are below the minimum withdrawal limit, you need to contact Crypto.com support.
You can do this by opening the app and tapping on the chat icon.
The Crypto.com support team will assist you in processing withdrawals.
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In this guide, you will learn how to delete your Crypto.com account.
Table of Contents:
How to delete your Crypto.com account
To delete your Crypto.com account, you need to send an email Crypto.com.
In the email, attach a photo of yourself holding a sheet with your name, date and “Crypto.com” written on it.
Include “Close Account” as the subject header and send the email.
Be sure to send the email using your registered email address.
Otherwise, the Crypto.com support team will not be able to track your account and close it.
For example, if you created an account using “[email protected]”, you must use “[email protected]” to send the email to Crypto.com as well.
After submitting your photo, you have to wait for Crypto.com’s response.
If successful, you will receive an email stating that your account has been closed.
1. Write your name, date and Crypto.com on a piece of paper
To close your Crypto.com account, you need to send an email [email protected].
In the email, you need to provide a photo of yourself holding a piece of paper that includes your name, date, and “Crypto.com.”
For more information, you can check out the FAQ page here: https://help.crypto.com/en/articles/5611960-authentication-via-selfie.
First, grab a piece of paper and write down your full name.
Secondly, write down today’s date (e.g. 11/13/2021).
Finally, write “Crypto.com” below the date.
Make sure the writing is easy to read.
2. Take a picture of yourself holding paper
After writing your name, date, and “Crypto.com” on a piece of paper, you need to take a picture of yourself holding it in your hand.
This is necessary if you want to delete the Crypto.com account.
The photo will be used to verify your identity and nothing else.
To do this, hold the piece of paper with one hand and take a picture of yourself.
Make sure it is clearly visible that you are holding the piece of paper in your hand (refer to the illustration above).
In addition, the face, upper torso and arm should be visible in the photo.
Otherwise, Crypto.com can decline the account deletion request.
If your photo is rejected, you need to take another one and send it back to [email protected].
3. Send your photo to Crypto.com
Note: the paper in the photo is exaggerated: it should be in A4 format.
After taking a picture of yourself holding a sheet containing your name, date and “Crypto.com”, you need to email it to Crypto.com
To begin with, you need to send an email to [email protected].
Be sure to contact Crypto.com using your registered email address.
For example, if you created a Crypto.com account using “[email protected],” use “[email protected]” to send [email protected].
This will allow Crypto.com to track your account and close it.
Secondly, use “Close Account” as the subject line.
Do not use anything else as the subject line as they are unrelated.
Third, say you want to close your account Crypto.com.
Here’s an example of what you need to say: “I would like to close my account Crypto.com. I attached a picture of myself holding a piece of paper with my handwritten information.”
If you want to do what you can, you can indicate your registered e-mail address in the e-mail.
Fourth, attach the photo of yourself with the paper in your hand.
Finally, send the email to Crypto.com and wait for their response.
You will typically receive a response within 24 hours.
If successful, you will receive an email informing you that your Crypto.com account has been closed.
Conclusion
Don’t require you to delete your account Crypto.com if you have remaining cryptocurrency balances.
If your account is deleted, you won’t be able to recover it.
Similarly, you won’t be able to recover lost balances.
If you have remaining cryptocurrency balances, you need to transfer them to another exchange.
This includes “Binance”, “Coinbase”, “Gemini” and others.
Transferring cryptocurrencies from one exchange to another is simple.
All you need is the address of the cryptocurrency you want to deposit on.
For example, if you want to transfer Bitcoins from Crypto.com to Binance, you need to copy your Bitcoin address from Binance.
Then, paste it on the Bitcoin sending page on Crypto.com.
The withdrawal process will typically take 30 to 60 minutes to complete.
If you need further assistance, you can contact support Crypto.com by opening the Crypto.com app and tapping the chat icon.
