eToro has created a system of frequently asked questions (FAQs) to assist clients in the transaction process. This FAQ covers your questions or encounter errors while using eToro. So, we shows you the smartest way to look up. Help you answer questions quickly.
Customer satisfaction is eToro’s top priority. Therefore, they build the faq system in two ways: keywords and topics.
This article guides you to search for answers both ways. Depending on the question, choose the appropriate way.
How to search for frequently asked questions by keyword
This is an active search.
Prepare the keywords you want to find in advance. The FAQ system suggests a series of consecutive articles containing keywords.
How to search as follows:
- Go to the Help tab on the left side of the eToro account interface.
- Then, the interface is displayed as shown below. Right at the top of the interface appears the question “What would you like to know?”. You type the keyword that you want to find.
- A number of suggested articles related to keywords have appeared. Choose the item you want.
How to search for frequently asked questions by topic
It’s like looking for the passive form. The FAQ system is divided into ten critical topics:
| verification | community | COPY TRADING |
| DEPOSIT & WITHDRAWAL | education | ETORO PARTNERS |
| ETORO MONEY CRYPTO WALLET | TRADING & INVESTING | TROUBLESHOOTING |
| ETORO MONEY (CURRENTLY ONLY AVAILABLE IN THE UK) | MY ACCOUNT |
You can view frequently asked questions by topic by following these steps:
- Go to the Help tab on the left side of the eToro account interface.
- Then, click Help Center. The interface switches to the faq system by topic.
- Choose the item you want. Click View more. After that, posts on the topic are displayed.
Be proactive when you quickly find information when searching for FAQs with two methods.
However, you are still not satisfied with the answers in the FAQ. In that case, you can use eToro’s Live Chat channel. Live Chat allows you to chat online with eToro’s customer support staff.