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Malfunctions of the Intesa Sanpaolo app
Since the early hours of the morning, Intesa Sanpaolo‘s Internet banking app has shown signs of malfunctioning, being inaccessible or with limited operation for many users. This disruption has created significant inconvenience, preventing many customers from seeing the most recent movements on their accounts, including payroll and pension credits
.
Official communications and reassurances
In a notice addressed to those who have managed to access the app, the institute announced: “Dear customer, we inform you that, due to a momentary slowdown, the visibility of some movements (for example mortgages and pension credits) may not be available.” For those who were unable to enter, the message was clear: “due to a technical problem, you cannot continue.”
Causes of the outage and ongoing interventions
Intesa Sanpaolo promptly announced that it had identified the problem in the early hours of the morning and that it was immediately working to restore the full functionality of the app. The cause of the disruption was attributed to the heavy traffic recorded since the beginning of the day. “The matter is being resolved,” the institute reassured, stressing its commitment to guarantee an efficient service to
its customers.
Impact on customers and the market
The app malfunction had repercussions not only on customers, but also on the market. Users’ trust in digital banking services is fundamental, and disruptions such as these can negatively affect the institution’s reputation. However, the quick reaction and transparent communication on the part of Intesa Sanpaolo can help mitigate damages and reassure customers about the stability of
the services offered.
Current situation and future prospects
Currently, the institute is working to resolve technical issues and restore full operation of the app. It is essential that customers remain informed through the institution’s official channels, to receive timely updates on the situation. With the increase in digitalization, it is essential that banks invest in solid infrastructure to manage traffic and ensure a continuous and reliable service
.
