The issue of unwanted advertising calls is an increasingly common problem in everyday life. Unauthorized promotional calls can be annoying and invasive, causing discomfort and interrupting personal activities. Fortunately, there are specific regulations that regulate this sector and allow citizens to defend themselves. In this article, we’ll explore how the regulation on unwanted advertising calls works and the steps to take to report them. In addition, we will provide instructions on how to record and store evidence of unauthorized phone calls, as well as information on how to file a formal complaint.
Finally, we’ll share some useful resources to protect yourself from these
unwanted phone calls.
Table of Contents:
How does the regulation on unwanted advertising calls work
The legislation on unwanted advertising calls was introduced to protect citizens from unauthorized calls for promotional purposes. In Italy, the Authority for Communications Guarantees (AGCOM) has established precise rules that companies must comply with to conduct advertising campaigns via telephone. According to these regulations, advertising calls can only be made with the explicit consent of the user. Companies are required to obtain the consent of users in a clear and transparent way, providing all the necessary information and guaranteeing the possibility to withdraw consent at any time. If you violate these rules, you can file a complaint with AGCOM. It is important to keep all evidence of unwanted phone calls, such as audio recordings or call screenshots, in order to support the complaint. AGCOM has the power to sanction companies that violate regulations, by imposing fines
and other corrective measures.
The steps to follow to report unauthorized advertising calls
To report unauthorized advertising calls, it’s important to follow a few key steps. First, it’s a good idea to record unwanted phone calls as evidence. You can use recording applications or devices, or simply record audio with another device. In addition, it is important to take note of all the details related to the call, such as the time, date, company phone number and operator name. Afterwards, it is advisable to contact your telephone provider to report the problem and request assistance. In some cases, the operator may be able to block the number that makes unwanted phone calls. Finally, it is possible to submit a formal complaint to the Authority for Communications Guarantees (AGCOM). It is necessary to fill out a detailed complaint form, attaching all the evidence collected. AGCOM will evaluate the complaint and, if the violation of the regulations is confirmed, may take appropriate measures against the company responsible for unauthorized advertising calls.
Instructions for recording and storing evidence of unwanted advertising calls
Different strategies
can be used to record and store evidence of unwanted advertising calls. The first option is to use a call recording application on your smartphone. There are many applications available for free or for a fee, which allow you to automatically record all incoming and outgoing calls. Alternatively, you can use a recording device connected to the landline telephone. These devices can be purchased online or at specialty stores. In both cases, it’s important to make sure you inform the caller that the call will be recorded, as in some countries, recording without consent may be illegal. Once unwanted phone calls have been recorded, it is advisable to keep the evidence in a secure place, such as an external storage drive or cloud storage. It’s critical to keep the original recordings intact and to take note of all relevant details, such as the time and date of the call, the company’s phone number, and any additional relevant information
.
How to file a formal complaint for unauthorized advertising calls
To file a formal complaint for unauthorized advertising calls, you must follow a specific procedure. First, you should collect all the evidence of unwanted phone calls, such as audio recordings, call screenshots, and detailed notes. This evidence will be critical to support the complaint. Subsequently, you can fill out a complaint form provided by the Communications Guarantees Authority (AGCOM) or available on their official website. The form will request detailed information about unwanted phone calls, such as the company’s phone number, the date and time of the calls, and any other pertinent information. It is important that you fill out the form accurately and completely. Once completed, the complaint form can be sent to AGCOM by mail, email, or through the online complaint form, if available. AGCOM will carefully evaluate the complaint and, if the violation of the regulations is confirmed, may take corrective action against the company responsible for
unauthorized advertising calls.
Helpful resources to protect you from unwanted advertising calls
There are several useful resources that can help protect you from unwanted advertising phone calls. First, many telephone operators offer call blocking or spam identification services, which allow you to filter unwanted calls based on certain criteria. It is advisable to contact your operator to check the availability of these services and activate them, if necessary. In addition, it is possible to register in the Public Register of Oppositions (RPO), which allows you to limit the advertising calls received. Through the RPO, it is possible to express your desire not to receive calls for promotional purposes from registered companies. Finally, you can use applications and call blocking services available for smartphones, which allow you to automatically identify and block unwanted calls. These applications can be based on a database of telephone numbers reported as spam or allow you to create a personalized list of numbers to block
.
In conclusion, unwanted advertising calls represent an annoying and invasive problem that can negatively affect the quality of daily life. Fortunately, there are regulations and resources available to protect citizens from these unauthorized calls. Knowing the current legislation, following the correct steps to report unwanted phone calls and keeping the necessary evidence are fundamental actions to defend against this phenomenon. In addition, the use of resources such as the call blocking services offered by telephone operators, the registration in the Public Register of Oppositions and the use of smartphone call blocking applications can help to limit the incidence of these unwanted calls. It’s important to remain vigilant and take the necessary steps to protect your privacy and minimize unauthorized advertising calls.
