Telecom is one of the largest telecommunications companies in Italy and provides fixed and mobile telephone, internet and television services. Unfortunately, even a large company like Telecom can occasionally make mistakes or fail to provide an adequate service to its customers. If you are a Telecom customer and have encountered disruptions, you have the right to report them and file a formal complaint. In this article, we will provide you with all the information you need to report Telecom’s disruptions and obtain a solution
to your problem.
Table of Contents:
When is it possible to report Telecom for disruptions
Before reporting Telecom for a disruption, it’s important to understand when it is possible to do so. In general, disruptions can be reported when the company does not comply with contractual agreements or does not provide adequate service to the customer. For example, if the internet service is very slow or not working, if phone calls are dropped frequently or if there are problems with the television service. In these cases, you can contact Telecom customer service to report the problem and ask for a solution. However, if the disruptions involve prolonged or repeated interruptions, it is possible to request a refund or financial compensation. Now let’s see how to gather evidence of Telecom’s disruptions
.
How to collect evidence of Telecom disruptions
Collecting evidence of Telecom’s disruptions is a fundamental step in filing a formal complaint. Before contacting customer service, make sure you have all the necessary information available. For example, if the interruption concerns the Internet connection, it is important to have available the date and time when the problem occurred, the connection speed measured through a speed test and any error messages displayed on the screen. If, on the other hand, the problem concerns the telephone service, it is important to have available the telephone number concerned, the date and time of the dropped calls and the error message that may be displayed on the screen. Once all the information has been collected, it is possible to contact Telecom’s customer service and file a formal complaint. Let’s see how to do it in the next paragraph.
How to contact Telecom customer service to report disruptions
To report Telecom disruptions, it is possible to contact customer service through different ways. The easiest is to call the toll-free number 187, which is available 24 hours a day. After entering your telephone number, you will be contacted with an operator ready to listen to the report and provide a solution. Alternatively, it is possible to contact customer service through the online chat available on the Telecom website or through the MyTIM app. Finally, if you prefer a written communication, you can send an email to [email protected] or a registered letter to Telecom Italia S.p.A. — Customer Service — P.O. Box 111 — 00054 Fiumicino (RM). In any case, remember to provide all the information collected regarding the disruption and to ask for a solution to the problem
.
How to file a formal complaint with Telecom
If contacting Telecom’s customer service doesn’t resolve the issue, you can file a formal complaint. To do so, you must fill out the complaint form available on the Telecom website or request it from customer service. In the form, it is important to describe in detail the problem found, providing all the information collected and the supporting evidence. The form can be sent by email or registered letter to Telecom Italia S.p.A. — Customer Service — P.O. Box 111 — 00054 Fiumicino (RM). Alternatively, it is possible to file the complaint through the Communications Guarantees Authority (AGCOM), which has the task of protecting consumer rights in
the telecommunications sector.
What to do if Telecom does not solve the problem of disruptions
If Telecom does not resolve the problem of disruptions despite the formal report and complaint, it is possible to resort to the Communications Guarantees Authority (AGCOM). AGCOM has the task of protecting consumer rights in the telecommunications sector and can intervene to resolve disputes between customers and the company. To submit the complaint to AGCOM, it is necessary to fill out a form available on the authority’s website and send it by email or registered mail. Once the complaint has been received, AGCOM will verify the merits of the report and will intervene to resolve the
dispute.
In the event of a disruption on the part of Telecom, it is important to report the problem and file a formal complaint to obtain a solution. By following the correct procedures and providing all the necessary information, you can resolve the issue in a timely manner. In the event of a lack of resolution, it is possible to use AGCOM to protect your rights
as a consumer.
