Filing a complaint against the GTT may seem like a complicated undertaking, but it is the right of citizens who have suffered damage or inconvenience caused by the public services offered by the company. In this article we will see when and how to file the complaint, what to write and how to follow the process. In addition, we will explore the options available if the complaint is not resolved.
Let’s not waste any more time and let’s explore the topic together
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Table of Contents:
When to file a complaint against GTT
To file a complaint against the GTT, it is necessary that events have occurred that cause harm or inconvenience to citizens. Among the most common reasons for filing a complaint with the GTT are delays, cancellations or cancellations of trips, disruptions in ticket machines, malfunctions of on-board equipment, accidents or damage to people or property. It is important to remember that the complaint must be filed within 90 days from the date on which the event that caused the damage or inconvenience occurred. After this deadline, the complaint may not be accepted. Once the reasons for the complaint have been ascertained, it can be compiled
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How to file a complaint with the GTT
To file a complaint with the GTT, it is possible to use different channels, both online and offline. The easiest and fastest way is to use the company’s website and fill out the complaint form in the “Contacts” section. Alternatively, you can send an email to [email protected], or go directly to one of the GTT branches in the city. In the complaint, it is necessary to indicate all the data relating to the fact that caused the damage or inconvenience, such as the date, time and line of the public transport involved, and specify the type of damage or inconvenience suffered. It is essential to be as precise as possible in describing the fact and provide any documents or witnesses that can confirm your statements.
What to write in the complaint to the GTT
In the complaint to the GTT, it is important to provide all the information necessary to allow the company to ascertain the veracity of the facts and to identify any liability. First, it is necessary to indicate your personal data, such as name, surname and address, to allow the GTT to contact the complainant if necessary. Subsequently, it is necessary to describe in detail the fact that caused the damage or inconvenience, indicating the date, time and line of the public transport involved, and specifying the type of damage or discomfort suffered. If you have documents or witnesses that can confirm your statements, it is important to attach them to the complaint to increase its validity. Finally, you can claim compensation for damages or a refund of the cost of the ticket, if required by law.
How to follow up on the complaint to the GTT
After submitting the complaint to the GTT, it is possible to follow the procedure to verify the progress of the procedure. In fact, the GTT provides a practice number that can be used to access the “Check the status of your practices” section on the company’s website. Alternatively, you can contact GTT customer service toll-free at 800019152 for information on the status of the complaint. It is important to note that GTT’s response times may vary depending on the complexity of the case and the company’s workload. If the complaint is accepted, the company will compensate for the damage suffered or reimburse the cost of the ticket,
if required by law.
What to do if the complaint to the GTT is not resolved
If the complaint filed with the GTT is not resolved, it is possible to resort to other ways to protect your rights. First, you can contact the Consumer Association for support in resolving the dispute. Alternatively, you can file an appeal with the Local Public Transport Authority competent for the territory in which the incident occurred, indicating the reasons for the complaint and attaching any documents or testimonies that confirm your statements. It is important to remember that the appeal must be filed within 60 days of receiving the response from the GTT or, if there is no response, within 180 days from the submission of
the complaint.
Filing a complaint against the GTT is the right of citizens who have suffered damage or inconvenience caused by the public services offered by the company. By following the instructions provided in this article, it is possible to file an effective complaint and obtain compensation for the damage suffered. If the dispute is not resolved, you can contact other instances to protect your rights
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