If you have ever had to deal with the shipment of packages and documents, it is likely that you have already encountered some problems with the shipping companies. In the event of disruptions, GLS provides its customers with an assistance service to report any problems encountered. In this article, we’ll explain how to report a GLS outage and how to get a satisfactory solution
to your problem.
Table of Contents:
When can you report a GLS outage
Before proceeding with the complaint, it is important to understand when it is possible to file it. In general, you can report a GLS malfunction when the shipment is delayed, damaged or lost. It is also possible to report problems related to delivery, such as missed deliveries or late deliveries. If the courier does not show up at the address indicated, or if the shipment arrives with obvious damage, it is possible to file a complaint. It is important to remember that in order to make a complaint, you must have all the information related to the shipment
.
How to collect the information necessary for the complaint
Once you understand when it is possible to report a GLS outage, you need to collect all the information necessary to file the complaint. First, it’s important to have the shipment tracking number. This code allows you to follow the entire package route and to check for any delays or problems. In addition, it is useful to have the name of the recipient, the shipping address and the weight of the package available. If the shipment has been insured, you must also have the value of the goods shipped. Once all the necessary information has been collected, you can proceed with the complaint.
How to contact GLS customer service to report the problem
To report a GLS outage, you can contact the company’s customer service. There are different ways to do this, for example you can fill out a form on the official GLS website, or call the dedicated toll-free number. Alternatively, you can send an e-mail to the e-mail address indicated on the site. It is important to provide all the information collected previously to allow customer service to resolve the problem in the shortest possible time. In some cases, GLS may request additional information or documents in order to resolve the issue.
How to file a formal complaint with GLS
If the problem is not resolved by reporting it to customer service, it is possible to file a formal complaint with GLS. To do so, you must fill out a special form on the company’s official website. In the form, you must indicate the tracking number of the shipment, the details of the recipient and the shipping address, the description of the problem encountered and the value of the goods shipped. In addition, it is possible to attach any documents or photographs that demonstrate the disruption suffered. Once the complaint has been filed, GLS undertakes to provide a response within a specified period of time
.
What to do if the complaint is not resolved
If the complaint filed with GLS is not resolved or if the proposed solution is not satisfactory, you can contact the competent authorities to protect your rights. First, you can contact the consumer association to ask for legal support. Alternatively, you can file a complaint with the Chamber of Commerce or the Competition and Market Authority (AGCM). In both cases, it is important to have available all the documentation and information related to the disruption suffered in order to be able to prove your reason
.
In the event of disruptions in the shipment of packages, GLS provides its customers with an assistance service to report any problems encountered. By following our advice, you will be able to report a GLS outage in the most correct way and obtain a satisfactory solution
to your problem.
