If you’ve ever shopped online, you’ve probably waited a long time for a product to be delivered. In some cases, however, the delivery may not arrive at all. When this happens, it’s important to know how to proceed to report a missed delivery and get a refund or a new shipment. In this article, we’ll show you the steps to follow to check the status of your delivery, understand if it actually missed it, and contact the courier or the online store.
In addition, we will provide you with useful tips on how to report non-delivery and what to do after doing so
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Table of Contents:
How to check the delivery status of your order
The first thing to do when you suspect a missed delivery is to check the status of the order. To do this, you must log in to your account on the seller’s website or on that of the courier used for shipping. Generally, a tracking code is provided that allows you to follow the path of the package in real time. If the code is not available, you can contact the customer service of the online store or the courier for shipping information. It is important to keep in mind that in some cases the delivery may have only been delayed and not actually missed. Therefore, if the order status indicates that the shipment is still in transit, it is advisable to wait a few days before reporting the non-delivery. Otherwise, you can move on to the next check to understand if the package was delivered to someone else or lost
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How to tell if the delivery actually failed
If the order status check has confirmed that the package has not been delivered, it is necessary to understand if it was actually missing or delivered to someone else by mistake. In these cases, the first thing to do is contact the courier and ask for explanations. An address error may have been made or the package may have been delivered to the neighbor by mistake. If you are unable to resolve the issue with the courier, you must contact the online store or the seller to report the non-delivery and request a refund or a new shipment. It’s important to keep track of all communication with the carrier and seller, including tracking codes and any emails or chats. In this way, you will have documentary evidence in the event of a dispute regarding the refund or the new shipment
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How to contact the courier to report non-delivery
To report non-delivery to the courier, it is possible to use different communication channels. First, you can contact the courier’s customer service via phone or online chat. In this way, you can explain the situation and obtain information on the status of the shipment. Alternatively, you can use the courier’s website to file a complaint. In this case, you will need to provide the shipment tracking number and describe the situation in detail. The courier will verify the information and provide an answer within a few days. It is important to keep all emails or chats with the courier as documentary evidence in case it is necessary to contact the competent authorities to resolve the problem. If the courier is unable to resolve the situation, you can move on to the next step and contact the online store or seller to request a refund or a new shipment
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How to report non-delivery to the seller or online store
If reporting to the courier has not resolved the issue of non-delivery, you must contact the seller or the online store to request a refund or a new shipment. Most online stores have dedicated customer service that can be contacted via chat, email, or phone. Alternatively, you can use the “Contacts” section of the website to send a written report. When communicating with the seller or the online store, it is important to provide all the information related to the order, including the tracking number and any communications you have had with the courier. If the non-delivery was caused by an error on the part of the seller or the online store, the latter will issue a refund or send a new shipment at no additional cost. Otherwise, it may be necessary to open a dispute through the payment platform used for the purchase, such as PayPal or credit card
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What to do after reporting a missed delivery
After reporting the non-delivery and requesting a refund or a new shipment, it’s important to keep track of your communications with the seller or online store. If the request is accepted, it is necessary to verify that the refund has been made correctly or that the new shipment has been delivered on time. Otherwise, you should contact the seller or the online store again to ask for explanations and resolve any problems. If the request is rejected, the competent authorities may be called upon to resolve the matter. In general, it is the Antitrust or the Competition and Market Authority (AGCM) that have the task of protecting consumer rights. In any case, it is important to keep all documentary evidence such as emails, chats, payment receipts and tracking codes to prove your position in the event of a dispute
or legal proceeding.
In conclusion, reporting a missed delivery can be a frustrating and stressful experience, but following a few simple steps can resolve the issue quickly and effectively. Checking the status of the order, contacting the courier for shipping information and contacting the seller or the online store are the first steps to follow to resolve the situation. If the problem is not resolved, you can use the competent authorities to protect your rights. However, it is important to keep all documentary evidence and to communicate politely and clearly with the courier, seller or online store to get a solution to the problem. Finally, it is advisable to always read the product return and delivery policies carefully before making an online purchase to avoid inconveniences and future problems
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