Are you experiencing a problem on MetaMask?
Maybe your transaction is pending or blocked.
Or maybe you are not able to see the balance of your token.
Either way, you can try contacting MetaMask for help.
Before contacting MetaMask, you can try to visit the FAQ page.
The FAQ page contains answers to the most frequently asked questions about MetaMask.
You can also get help from the MetaMask community.
But before you can post, you need to create a new account.
In this guide, you will learn how to contact MetaMask, whether they provide support, and what their email is.
Table of Contents:
How to contact MetaMask
To contact MetaMask, you can send a request, email it, or ping it on Twitter.
Alternatively, you can get help from the MetaMask community.
MetaMask has a “Send a request” page where you can contact them.
When submitting a request, be sure to include as much information as possible.
This will reduce delays between responses.
MetaMask also has a [email protected] support email.
If you’ve found a bug or need help with something, you can email them.
Finally, MetaMask has an official Twitter account for support @MetaMaskSupport.
You can post a tweet on tags @MetaMaskSupport if you run into problems.
Here are 3 ways to contact MetaMask:
1. Submit a request
The first way to contact MetaMask is to send a request.
MetaMask has a “Send a request” page where you can contact them.
In your request, you need to make sure that you include as much information and details as possible.
First, go to the “Submit a request” page by clicking on this link: https://metamask.zendesk.com/hc/en-us/requests/new.
Once you are on the page, you need to choose your problem (e.g. the MetaMask extension).
Secondly, enter your email address and select your MetaMask version.
You can find it by right-clicking on “MetaMask” and clicking “Manage Extension”.
Thirdly, select your network and the reason to contact MetaMask.
Fourth, include the subject, description, and attachments of your problem.
Finally, click “Submit” to submit your request.
After submitting the request, you have to wait a few days for MetaMask to respond.
They will reply to you by email.
2. Send metamask by email
The second way to contact MetaMask is to email them.
The official metamask email address is [email protected].
This email address is mainly used for bug reports.
However, you can email them if you encounter other issues as well.
This includes transaction errors, glitches, questions, and more.
In the email, you need to describe in detail the problem you are experiencing.
This will reduce the delays between each response.
After sending the email, you have to wait a few days for MetaMask to reply.
3. Ping MetaMask Support on Twitter
The last way to contact MetaMask is to tweet them.
MetaMask’s official Twitter account for support is @MetaMaskSupport.
Their account is verified on Twitter, so be sure to check the verification badge before tweeting them.
Now, there are a couple of things you can do.
First, you can post a tweet indicating the problem you’re having and tag @MetaMaskSupport.
This is the best way to get their attention.
Secondly, you can reply to one of their tweets.
In the answer, you can indicate the problem you are experiencing.
According to their tweets and replies, @MetaMaskSupport is very active.
Is there MetaMask support?
Yes, there is MetaMask support.
MetaMask has a couple of support channels.
This includes the “Submit a request” page and their Twitter account @MetaMaskSupport.
The “Submit a Request” page allows you to contact MetaMask Support directly.
Alternatively, you can email them to [email protected].
What is MetaMask email?
The official MetaMask email address is [email protected].
You can send them an email if you’ve found a bug or if you’re having trouble with the MetaMask extension.
If you received an email from MetaMask, be sure to check the sender’s email address.
Sometimes, even if the email comes from [email protected], it may be fake.
Remember, MetaMask will never ask you to reveal your secret recovery phrase.
Conclusion
Before you try to contact MetaMask, we recommend that you visit their Help Center first.
Their Help Center contains multiple help categories for you to choose from.
This includes “Getting Started”, “Managing my Account”, “Token Swaps” and more.
Simply select the category you need help with and read the article related to your problem.
Keep in mind that MetaMask support will never ask you to reveal your secret recovery phrase.
There are a lot of scammers online who ask you for your secret recovery phrase.
Do not share it with them or your funds will be stolen.
An example of a scam is if you receive an email saying that your wallet will be suspended.
