The “dedicated to you” card is a tool designed to provide a one-time contribution of 500 euros for the purchase of basic necessities or for transport, thanks to the integration of the 2024 gas bonus. In this guide we will see step by step how to check the balance and the list of card movements using Postamat ATM branches, the only way currently available to monitor
transactions.
Introduction: what is the card dedicated to you
The card dedicated to you is an aid reserved for specific beneficiaries, with the aim of supporting the purchase of food goods and transport costs. With a maximum amount of 500 euros, the card does not allow cash withdrawal or recharge, and can only be used for purchases in participating physical stores. The balance and movements can only be checked at Postamat ATM branches
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Where to check your balance and card movements
The balance and the list of card movements can be verified at any Postamat ATM located outside the post offices of Poste Italiane. Currently, there are no applications or digital services available that allow you to manage the card remotely, so it is important to be wary of erroneous information
.
If you encounter difficulties while checking at an ATM, you can request a report directly from the offices of Poste Italiane.
Procedure to check your card balance
To check the remaining balance on your card dedicated to you, follow these steps:
- Go to a Postamat ATM: make sure it’s a Postamat branch.
- Insert the card into the ATM: insert the card into the card reader.
- Select ‘View Balance’: the ‘View Balance’ option will appear on the ATM display. Select it.
- Enter your PIN: you will be asked to enter your PIN, delivered separately during the delivery of the card.
- Receive a printout of the balance: after entering the PIN, the ATM will print a receipt with the available balance.
Procedure for controlling card movements
To see the list of transactions made with the card dedicated to you, the procedure is similar to that for the balance:
- Go to a Postamat ATM: any Poste Italiane ATM is valid.
- Insert the card: Place the card in the appropriate ATM reader.
- Select ‘View movement list’: among the options displayed, choose ‘View movement list’.
- Enter the PIN: As with the balance, you will need to enter the PIN of the card.
- Receive the printout of the movement list: the ATM will print a receipt with the detailed list of transactions.
Lost your PIN: what to do
The PIN of the card is essential to be able to check balance and movements. If you have lost or damaged your code, you can request a duplicate at post offices by filling out the appropriate form. The PIN must always be kept carefully and must never be shared or kept together with the card.
When to check your balance and movements
Postamat ATMs operate 24 hours a day, seven days a week, so you can check your card balance and movements at any time. There are no specific limitations, so the check can be done whenever you deem it necessary
.
How does the card dedicated to you work
The card dedicated to you works like a normal prepaid card, but with some limitations:
- Exclusive use for food and transport: the card can only be used at physical stores belonging to the Mastercard circuit and authorized by the Ministry.
- Contactless payments: it is possible to make payments without PIN for amounts of less than 50 euros, if the store has enabled POS terminals.
- Not usable abroad or online: the card cannot be used for purchases outside Italy or for online transactions.
What to do if your card is lost or stolen
If your card is lost or stolen, it is essential to request that it be blocked immediately. The blocking can be carried out by calling the toll-free number 800,210.170 from Italy or +39.06.4526.3322 from abroad. After the block, you can request a new card at post offices, by filling out a special form.
In case of demagnetization or deterioration of the paper, you can request a replacement at the post office by returning the defective one.
Duration of the card dedicated to you
The validity of the card is indicated on the card. Remember that the first payment must be made by December 16, 2024, and the full amount must be used by February 28, 2025, otherwise the benefit will be forfeited
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The card dedicated to you is a useful tool for managing an economic contribution for essential purchases. Checking the balance and movements is simple and can be done at any time at Postamat ATMs. If you need more information or assistance, contact Poste Italiane or consult the nearest post office
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