If you have lost or stolen your Dedicated Card, it is essential to act quickly to block the card and prevent the misuse of the remaining balance. In this guide, we will explain step by step how to behave in case of loss or theft, which contacts to use and how to request
a new card.
What to Do in Case of Loss or Theft
If your Dedicated Card is lost or stolen, the first thing to do is to block the card immediately to prevent anyone from using the remaining credit. Only after blocking the card, you can proceed with the request for a new card at a Post Office.
In addition, it is necessary to file a formal complaint with the Judicial Authority or Public Security. The remaining balance of the lost or stolen card will be transferred to the new card
.
Why Block the Card Dedicated to You
Blocking your card is essential to protect the economic contribution you are entitled to. The Card Dedicated to You can contain up to 500 euros, an amount that also includes the 2024 gas bonus. If the card falls into the wrong hands, these resources could be used by others. Blocking your card is the only way to avoid losing your available balance.
Who Can Block the Card
The blocking of the Dedicated to You Card may be requested by the holder or the user of the same. The owner is the person who received the benefit from the list drawn up by the INPS for municipalities, after submitting the DSU ISEE 2024. The owner must meet specific economic requirements, including having an ISEE of less than 15,000 euros and being part of a large family unit
.
Even a delegated user (for example a person appointed by the guardianship judge) can proceed to block the card.
How to Block a Card Dedicated to You
To block the Dedicated to You Card, follow these steps:
- From Italy, call the toll-free number 800,210.170.
- From abroad, use the number +39.06.4526.3322 (the cost of the call varies depending on your rate plan).
During the call, you will need to provide some personal information requested by the operator. At the end of the call, you will be provided with a block number or a reference file that you must keep, as it may be necessary later to reactivate or request a new card
.
What to Do After Blocking Your Card
Once your card is blocked, you can request a new Dedicated to You Card at any Post Office. To obtain the new card, you will need to fill out and sign a form that will be provided to you by Poste Italiane. You will need to attach the following documents to the form
:
- A copy of the complaint filed with the Judicial Authority or Public Security.
- A valid identification document (such as an electronic identity card).
What to Do in Case of Demagnetization
If your card is demagnetized or does not work properly, you can request a replacement directly at a Post Office, without having to block it. In this case, the remaining balance will also be transferred to the new card.
How the Replacement Card Works
The new Dedicated to You Card that you receive will have the same balance as the previous one, but a different PIN will be assigned to you, which will be delivered to you in a separate envelope or sent home. The PIN is necessary to be able to use the card and check balance and movements.
If you don’t receive your PIN or lose it, you can request a duplicate one at the Post Office. The new card can be used in all affiliated stores, just like the original card
.
How to Get Your Card Back If It’s Lost
To recover a new Card Dedicated to You, after completing the blocking procedure, you will need to go to a Post Office and follow the instructions to obtain a new card. You’ll receive the PIN later, separately, so you can start using the replacement card
.
Help with Blocking the Card
If you need assistance blocking your Card Dedicated to You, you can go to any Post Office or contact Poste Italiane through the dedicated numbers. In case of difficulty, the staff will be at your disposal to provide you with all the necessary information and assistance
.