Face ID verification failed during Binance account verification is a standard error. This way of debugging facial verification is quite simple. You can fix the error right after reading the instructions in this article.
Why do you need to verify your face on your Binance account?
Facial verification on Binance is the final and required step to complete the intermediate verification step (level 2). To verify your face, you need to upload a photo of yourself and then use your phone with a camera to scan your face.
This operation is successful at Binance when the system confirms that your face and portrait are a person.
If facial verification on Binance fails, level 2 account verification will also fail. Therefore, your account can only use basic features and transaction limits. If you trade on Binance often, it will be very inconvenient.
Also, if you complete facial verification, your account will get a better reputation rating. Therefore, completing facial verification is a must when trading on Binance.
How to Debug Failed Face ID Verification on Binance Account
Face verification requires your photo to be the same as when the camera was scanned. In addition, when checking the face camera, you must meet the following requirements:
- No glasses, no hat
- Do not use filters when scanning your face
- Do it in a well-lit place
- The camera is brought closer to your face to see your face clearly.
- Portrait photos must be clear
If you have completed the above facial requirements but have not yet verified your face. Maybe you haven’t moved your lips yet. It would be helpful if you tried to scan your face in a normal state, then open your mouth and move your lips for the system to record this image. Usually, after doing so, facial verification on Binance will be successfully confirmed.
If you follow the instructions above and can’t verify your face correctly, you need to submit a support request to Binance. Proceed as follows:
Step 1: Visit the support link to create a support request: https://binance.zendesk.com/hc/en-us/requests/new
Step 2: Select binance Jersey Requests item. Then fill out and submit the support request form as follows:
Title: Facial Verification Failed
Dear Binance Team,
I tried to do facial verification on the Binance account but failed. Would you ask meand help me?
You can attach a screenshot of your account status
Step 3: Wait for Binance’s reply email and follow the instructions in the email.
Usually, Binance’s email for this case is as follows:
“If you are unable to complete the online identity verification process, we will process it for you via this email. Please provide a video in which you appear, with a passport/ID card/driver’s license photo with your profile page, and state in the video: “Today is the day/month/year, please. through identity verification for my Binance account [email protected].”
If you want to attach a file to an email, it should not exceed 20 MB. If the video exceeds the specified size, you can upload it to your Drive, then provide us with the opened link of the video. The above information is required for review purposes to pass identity verification to your account.
After following the request, the support email is sent. You will receive a reply email from Binance confirming that your account has been successfully verified.
You can access the “Binance Support” center at the link: https://www.binance.com/en/chat
Select “Sign In/Identification”, then select “Identity Verification Failed”
Type in the same content as the one you emailed above. You will be supported by the staff via chat on Binance.