Having trouble with the Crypto.com app?
Maybe you are having trouble withdrawing your money.
Or maybe you can’t link your bank account.
Either way, you can contact Crypto.com support for assistance.
Crypto.com has over 10 million downloads on the Google Play Store.
With the huge number of users, it may take a while for the support team Crypto.com to respond to you.
That said, there are multiple channels you can use to contact them.
Get $25 USD for free on Crypto.com here: https://crypto.com/app/xev5c8rctt or use “xev5c8rctt” as your referral code.
In this guide, you will learn how to contact Crypto.com, what is Crypto.com’s email address, and whether you can call them.
- How to contact Crypto.com
- What is Crypto.com’s email address?
- Can you call Crypto.com?
Table of Contents:
How to contact Crypto.com
To contact Crypto.com, you can start a live chat on the app or ping it on Twitter.
Alternatively, you can send them an email at [email protected].
Before contacting Crypto.com, we strongly recommend that you try to fix the problem yourself.
You can find solutions to your problem in the Crypto.com Help Center.
There are multiple categories you can choose from in the Help Center.
This includes “Crypto.com App”, “Crypto.com Pay – App FAQ”, “Crypto.com Exchange” and more.
You need to select the appropriate category for which you need help.
If you can’t find a solution to the problem, you can contact Crypto.com for help.
Here are 3 ways to contact Crypto.com:
1. Start a live chat on the Crypto.com app
The first method is to start a live chat on the Crypto.com app.
The Crypto.com app has a live chat feature accessible to all users.
First, open the Crypto.com app and log in to your account if you haven’t already.
In the top navigation bar of the app, you will see a live chat icon.
Tap the live chat icon to start a live chat.
After tapping on the live chat icon, the live chat dashboard will open.
In the dashboard, you can see all your conversations.
If you haven’t started a conversation yet, you need to start one.
To do this, tap on “Send us a message” to start a conversation.
After tapping “Send us a message”, you will have to answer a few questions.
First, you need to select the language.
If you speak English, select “English”.
Secondly, you need to select a category.
For example, if you need help with a technical issue (for example, one of the features isn’t working), select “Technical issue.”
If you selected “Technical issue”, you must indicate if you have a new incident to report.
If you do, select “Yes, please” twice.
Finally, you need to share information, screenshots or videos that show your problem.
Once you’ve shared them, you’ll get this message: “Thank you! A member of our team will get back to you.”
Now, you have to wait for a member to answer you.
You will typically receive a response within a day by email.
Then, you need to periodically check your inbox for their email.
In the meantime, don’t start another conversation or you may not get an answer.
2. Contact Crypto.com on Twitter
The second method is to contact Crypto.com on Twitter.
Crypto.com has a Twitter account for customer support @cryptocomcs.
According to their latest tweets and replies, they are usually very responsive.
There are a couple of methods to contact them on Twitter.
You can tweet your problem and tag @cryptocomcs or send them a direct message.
However, if you tweet your problem and tag @cryptocomcs, they will usually ask you to send them a direct message.
This will allow them to take a look at your problem and help you accordingly.
To send a direct message to Crypto.com on Twitter, you must first log in to their Twitter account @cryptocomcs.
Once you’re on their Twitter account, tap on the message icon to start sending them a message.
Be sure to include your referral code in the message so that Crypto.com can track your account.
You can find your referral code by opening the Crypto.com app and tapping “Refer & Get $25 USD”.
3. Email Crypto.com
The final method is to send an email to Crypto.com for help.
According to Crypto.com’s Twitter, their official email address is [email protected].
First, log in to Gmail, Hotmail, Yahoo mail, etc. and compose a new email.
In the email, you need to explain the problem you are facing with Crypto.com.
You can also ask a question about the app.
Here’s an example, “Hi Crypto.com, I’m having trouble withdrawing money from the app to my bank account. Can you guide me on this? I live in the United States.”
If you’re having a problem with the Crypto.com app, you can attach relevant screenshots or videos as well.
Once you’re done composing the email, you need to send it.
Then, you will have to wait for Crypto.com to answer you.
Crypto.com will typically respond within a day.
However, due to the increase in the volume of requests, there may be a delay in their response.
So, you need to be patient and avoid sending a second email.
What is Crypto.com’s email address?
Crypto.com’s email address is [email protected].
You can send them an email if you have any questions or problems.
Don’t trust an email address that doesn’t have “crypto.com” at the end of it.
Only email addresses that contain “crypto.com” are legitimate.
Can you call Crypto.com?
No, you can’t call Crypto.com.
That’s because Crypto.com doesn’t have a customer service hotline.
If you want to contact Crypto.com, you need to start a live chat or send them via email.
They will typically get back to you within a day.
Conclusion
Contact Crypto.com should be done only if you can not solve the problem yourself.
Some actions such as withdrawing or depositing money can be learned on the Crypto.com Help Center.
