Lost access to your old phone number?
In that case, you need to change the phone number on Coinbase.
Otherwise, you won’t be able to access the exchange, make transactions, or make security changes.
This is because you won’t be able to complete 2-factor authentication.
Luckily, Coinbase allows you to reset your phone number even if you are disconnected from the exchange.
You can also reset your phone number while you’re connected.
This can be done via the “Coinbase Account Recovery” page.
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In this guide, you will learn how to change or restore your phone number on Coinbase.
Table of Contents:
How to Change Your Phone Number on Coinbase
To change your phone number on Coinbase, you need to go to the “Coinbase Account Recovery” page.
To do this, you need to tap on the “I have a new phone number” link while you are on the 2-factor authentication page.
The “Coinbase Account Recovery” page allows you to restore your phone number if you have lost access to it.
So before you change your phone number, you’d better disable 2-factor authentication for each app first.
But if you haven’t disabled it, you’ll have to use account recovery on Coinbase.
The process is simple as you are only required to enter your old phone number, new phone number and enter a verification code.
Then, your phone number will be changed and you will be able to receive verification codes from it.
1. Open the Coinbase app and sign in
First, open the Coinbase app on your mobile device.
You can also use Coinbase on a desktop for this.
However, the screenshots in this article are taken on the Coinbase app and not on the desktop version of it.
Once you are on the Coinbase app, tap on “Sign In”.
Then, enter your email and password.
Then, tap “Sign In” again to log in to your Coinbase account.
2. Tap “I have a new phone number”
After tapping on “Sign In”, you will land on the 2-step verification page.
On this page, you are required to enter a 7-digit code that is sent to your phone number.
If you’ve lost access to your phone number, you won’t be able to see the code.
Since you have lost access to your phone number, you need to change it on Coinbase.
Under the 7-digit code field, you’ll see a link that says “I have a new phone number.”
Tap “I have a new phone number” to proceed with the recovery of your Coinbase account.
3. Log in to Coinbase Account Recovery
After tapping on “I have a new phone number”, you will land on the Coinbase login page.
This time, you need to log into Coinbase on your browser.
The link you tapped on took you to Coinbase’s recovery page.
Before you can recover your account, you need to enter your login details.
Enter your email, password and tap “Login”.
This time, you won’t be required to complete a 2-factor authentication.
Instead, you’ll land on a page where you can recover your Coinbase account.
4. Tap “Phone Number”
After logging in, you will land on the “Recover Coinbase Account” page.
On the page, you will be able to update your email address or phone number linked to your Coinbase account.
You will also be provided with some information related to recovering your account.
The information indicates that the account recovery process takes about 5 minutes.
In addition, changes to your account will be active between 48 and 72 hours.
Under the heading “Select what you want to update”, you will see two options including “Email Address” and “Phone Number”.
While you are trying to change your phone number on Coinbase, tap on the “Phone Number” option.
This will allow Coinbase to help you log into your account using a new phone number.
5. Enter your phone numbers
After tapping on the “Phone Number” option, you will land on the “Collect Information” page.
On the “Collect Information” page, you’re prompted to enter your current phone number, country, and new phone number.
First, enter your current (old) phone number in the “Current phone number” field.
This phone number should be your old phone number or the phone number you lost access to.
Secondly, choose your country in the “Choose a country” field.
This will be used for your new phone number (e.g. +65).
Thirdly, enter the phone number you want to change in the “New phone number” field.
Make sure the country code is correct.
Finally, tap on “Continue” to proceed to the next step.
6. Enter the verification code
After tapping Continue, you’ll need to verify your phone number by entering a verification code.
A verification code will be sent to your new phone number.
Check the messages on your phone for the verification code.
Then, enter the verification code and tap “Verify” to verify it.
If you haven’t received the verification code, you can tap “Resend SMS” to resend the code.
Once the code is verified, tap “Continue” to proceed to the next steps.
Follow the on-screen instructions to complete the account recovery process.
There will also be a “Status” page where you can check the recovery status of your account.
You have successfully learned how to change your phone number on Coinbase!
Conclusion
After you change your phone number, it may take up to 72 hours to complete.
As of 2021, the pandemic has negatively affected Coinbase’s service providers.
That said, the identity verification process may be delayed.
Once the verification process is complete, you will be able to complete 2-factor authentication on Coinbase using your new phone number.
