If you sent Bitcoin (BTC) or Bitcoin Cash (BCH) to someone but they say the bitcoins never arrived, check the receiving address on our block explorer to make sure the funds were transmitted to the network and sent to the correct address.
You can check all BCH and BTC transactions on the blockchain here: https://explorer.bitcoin.com
If the transaction shows at least one confirmation on the blockchain, then the funds were definitely received at that address.
If necessary, you can send the block explorer URL link to the recipient as “proof of payment“.
If the recipient claims that they have not received the bitcoins, ask them to confirm the receiving address. If you sent to the correct address but the recipient can’t see the bitcoins in their wallet, then it’s possible that you mistakenly sent BCH to a BTC address (or vice versa).
Bitcoin Cash (BCH) and Bitcoin (BTC) are both irreversible payment systems, so, unfortunately, there is no way to reverse a sent transaction.
However, Bitcoin Cash (BCH) can usually be retrieved from a Bitcoin (BTC) address (or vice versa), but this can only be done from the end of the “Receivers“.
If you sent the wrong coin, then you will need to ask the receiving party to help them recover the funds for you. If they don’t know how to recover BCH/BTC, they will need to contact their wallet provider’s support team for instructions.
Bitcoins sent and never arrived: what happens?
If you sent Bitcoin (BTC) or Bitcoin Cash (BCH) to someone but they say the bitcoins never arrived, check the receiving address on our block explorer to make sure the funds were transmitted to the network and sent to the correct address.
