Table of Contents:
The strategic role of artificial intelligence
Artificial intelligence (AI) is becoming a crucial element in the banking and insurance sector, transforming not only business models, but also decision-making processes. Recently, an event held at Palazzo Mezzanotte in Milan brought together industry experts to discuss the challenges and opportunities that AI presents. During the meeting, it became clear how AI can improve operational efficiency and personalize the services offered to customers, thus responding to their needs more effectively
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Innovation and continuous training
A fundamental aspect that emerged from the event is the importance of continuous training for professionals in the sector. Andrea Tessera, Chief Innovation Officer of the Sella Group, emphasized that it is essential that companies invest in upskilling the skills of their employees. Only through appropriate training and the integration of AI-based tools can organizations ensure effective use of these technologies. This approach not only improves the quality of services, but also prepares companies to face future challenges.
The necessary change in mindset
Another crucial point discussed is the change in mindset required to fully exploit the potential of AI. Companies need to move from a traditional approach, where problems are solved directly, to one where they learn to write effective prompts to get support from AI. This change not only improves efficiency, but also allows for more qualitative and quantitative results. The organizations that can adapt to this new paradigm will be those that will thrive in the future
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Awards and awards for excellence in AI
During the event, the AI Banking Excellence Award was awarded, an award that rewards companies that have been able to effectively communicate the topic of artificial intelligence. This year, the award went to Intesa Sanpaolo, a clear sign of how innovation and communication are fundamental to success in the sector. This award not only celebrates the results achieved, but also encourages other companies to invest in AI and to explore new strategies to remain competitive
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